Shipping policy

Effective Date: 2/10/2026
Thank you for shopping with ZenAura. We are committed to delivering your order safely and efficiently.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

You will receive a confirmation email once your order has been placed and another email with tracking information once your order has shipped.

Shipping Time

Estimated delivery time:

Please note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or high order volume.

Shipping Costs

Shipping rates are calculated at checkout unless otherwise stated (such as free shipping promotions).

Shipping fees are non-refundable.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Incorrect Address

Customers are responsible for providing accurate shipping information.

ZenAura is not responsible for orders shipped to incorrectly provided addresses. If an error is noticed, please contact us immediately at:

📧 shopzenauralife@gmail.com

Lost or Stolen Packages

ZenAura is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.

If you believe your package was stolen, please contact the carrier directly to file a claim.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of:

We will review the issue and offer a replacement or refund if applicable.

Delays

We are not responsible for shipping delays caused by:

Contact Information

If you have any shipping-related questions, please contact:

📧 shopzenauralife@gmail.com